1. Who are we and what do we offer?

Amar is an e-commerce platform that connects buyers with a wide range of refurbished and new products from verified sellers. We focus on quality, affordability, and sustainability.

2. Definitions

This section defines the key terms used throughout our policies—like "User", "Platform", "Product", "Seller", and more—to avoid any confusion and ensure that you fully understand your rights and responsibilities.

3. Important information to use the Platform

Before using Amar, users must agree to comply with certain basic rules. This includes age eligibility (typically 18+), agreeing to provide accurate account details, and using the platform responsibly. It also covers how we protect your account and your obligations as a registered user.

4. What Services are offered on the Platform?

Amar allows users to browse, compare, and purchase products directly from multiple sellers. We also offer services like real-time order tracking, loyalty rewards, BNPL (Buy Now Pay Later) options, and customer support to enhance the shopping experience.

5. What are the conditions of use of the Platform?

Users are expected to use Amar lawfully and respectfully. This includes not misusing the platform, avoiding fraudulent activities, and respecting other users and sellers. Violation of these terms may lead to account restrictions or termination.

6. How do I order Product(s) on the Platform?

Ordering on Amar is simple: choose a product, select options (if any), add it to your cart, and proceed to checkout. You’ll receive a confirmation email and order tracking updates. Orders can be viewed in your profile under 'My Orders'.

7. What are the delivery terms?

Delivery depends on the seller and your location. Estimated delivery times, courier partners, and shipping fees (if any) will be displayed during checkout. In some cases, you may be able to choose between standard and express delivery.

8. How do I pay on the Platform?

We support multiple secure payment options including debit/credit cards, PayPal, Klarna, Clearpay, and more. You can also view EMI options when applicable. All transactions are encrypted for your safety.

9. Can I change my mind?

Absolutely. We offer flexible return and cancellation policies depending on the seller’s terms. If you're not satisfied with your purchase, you may request a return, replacement, or refund within the specified return period.

10. What warranties apply to Product(s) bought on the Platform?

Refurbished and new products may come with seller-backed warranties. Warranty periods and coverage will be clearly listed on each product page. Users should retain invoices and product details for claims.